Frequently Asked Questions
- What frames do you use?
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We use real artists' stretcher bars to make up every frame to order and we offer a choice of two depths - Choose from our standard frames which are 20mm deep or opt for our gallery frames which are 40mm deep.
- Is my image good enough quality to blow up onto canvas?
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Most images we receive are absolutely fine to blow up to any canvas size because we use special software to enlarge any smaller images that may require blowing up a considerable amount. If there is an instance where the image you upload is to small to enlarge you will be contacted straight way by one of our team.
- What canvas do you use?
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We only use a very heavyweight 400gsm, acid free canvas made from 100% cotton, which is the best there is on the market!
- How do I select a product and upload a photo?
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Simple, just select the product you would like from the top menu, select the size of canvas or acrylic then click the upload your image button, select the photo you want and click add to cart.
- Do I need to be good with computers?
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No, not at all. The process has been designed for total ease of use. Give it a go and see just how easy it is.
- Can I place an order and arrange for it to be sent to another address?
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Absolutely. When entering your personal details you will be given the opportunity to say whether you wish to use your own address or supply a different delivery address.
- Which credit cards do you accept?
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We accept all major credit cards.
- What about my personal details?
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Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves. You will only receive essential emails from us concerning your order.
- How secure is the website?
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All payment details are processed by a secure server, this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. A small padlock icon will appear in the status bar of the browser at the bottom of your screen when you are entering your card details, signifying you are currently on a secure platform. (This will appear in the top right if you are using an Apple Macintosh.)
- How do I care for my canvas?
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To maintain & increase the lifespan of your canvas, do not expose to continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth; a light vacuum with the brush attachment will get rid of any dust on the surface.
- Is the shipping included or do I have to pay extra for shipping?
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We offer two levels of shipping. The Express level is a guaranteed 3 working day delivery and is charged at £12.95. The Super Saver is within 7 working days and is charged at £6.95. All your shipping charges are calculated for you when you proceed to the checkout section so you know exactly what you are paying.
